Make sure Display pointer trail is not enabled. Make sure standard Windows scheme is set. Perpetual licenses come with 30 days phone and chat support, email support is valid for 2 years since the product release date.
Subscription licenses come with phone, chat and email support available for the lifetime of the subscription. In Windows go to Start > Control Panel > Mouse > Pointers tab/ Pointer Options tab. Parallels Desktop comes with 24/7 phone, chat and email support. Please update Parallels Desktop to the latest build:įrom the top menu bar, go to the Parallels Desktop menu, click Check for Updates. If the issue persists then follow the below mentioned steps.
Set Smart Mouse option to "Auto-detect for games" or "Don't optimize for games" ResolutionĬlick on Actions in the top menu bar > Configure. It is the very feature that determines, whether mouse pointer is hovering over Virtual Machine window and automatically switches, if necessary, the area of its operation. One of the probable reasons for this problem is that the Smart Mouse option is set to "Optimize for games". Mouse cursor does not automatically get captured when moving over virtual machine window.
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